View demo

Matas 
Customer 
Story 

How LanguageWire helped Matas, a Danish retailer, expand further into Nordic markets in just 6 months

Matas is the leading personal care retailer in Denmark, with over 263 physical store locations and a well-established online presence. The Club Matas loyalty programme is used by over 1.8 million members.

The successful chain was originally established in 1949 as a chain of independent materialists which quickly grew in popularity and became a household name in Denmark.

In 2022 and with ever-growing customer demand for their products to be made available outside of Denmark, Matas identified a new opportunity to move into new expanding markets with their Nordic neighbours, Norway and Sweden.

This ambition was met with the challenge of translating the entire Danish website, app and thousands of product descriptions into two new languages. A goal was set to meet this new online demand by the start of 2023.

With an urgent need for a large quantity of high-quality translations to be done quickly, Matas turned to LanguageWire for technical localization solutions which included connecting their InRiver PIM system and CMS as well as providing machine translation.

globe icon

1949

Founded in Denmark

Location icon

263

Physical Stores

group icon

1.8 million

Club Matas Members

translation icon

3

Languages

The challenge

Matas required a full translation of the entire website including brand pages, product descriptions and articles within an ambitious deadline of only 6 months.  

This task would require the translation of over 1.5 million words on both their website and inside the Product Information System (PIM). Everything from long-form blog articles to small UX web elements needed to be translated in addition to thousands of product descriptions. 

While the large amount of content requiring translation and the short turnaround time presented the greatest challenge for the project, Matas also did not have enough internal validators to perform quality assurance on the translations at the start of the project. 

Matas chose to collaborate with LanguageWire to overcome these challenges and make the launch of their new website a success. 

"The collaboration has been very positive, the team has been flexible, and they have a high knowledge of the industry which is highly appreciated."

Lise Guldberg,
Matas Translation Project Lead

The solution

LanguageWire's innovative technology suite and access to a wide pool of language experts made meeting such a tight deadline a realistic possibility. 

All the translation requests were handled by LanguageWire's Platform using simple and easy to define workflows. This made the process of requesting a new translation and uploading source content quick and painless for all Matas employees who were new to the translation project management process. 

Lise Guldberg, the translation project lead at Matas, worked closely with her Customer Success Manager at LanguageWire to ensure that all the workflow templates created met the exact needs of their employees. Through this collaborative effort and the flexibility of LanguageWire's customisable workflows it quickly became much easier to automate and speed up the entire translation process.  

With a wide range of products needing translations, getting product information updated quickly and accurately while copying and pasting from spreadsheets was proving demanding. 

This was soon resolved by plugging LanguageWire's InRiver connector directly into the PIM solution at Matas allowing them to automatically receive translations inside the application with minimal effort on the part of their staff. This helped save time on every entry and helped to reduce the number of human errors made in transferring the content.   

The challenge of translating such a large quantity of source material in a short period of time was met with a technological solution in machine translation. By taking advantage of LanguageWire's post-edited machine translation services Matas were easily able to process around 500,000 translated words in two months. 

“The biggest challenge has been the deadline, a lot of volume in a very short amount time. But also, consistency within the translations. We used the termbase to make those updates whenever we made a strategic or marketing wise decision regarding a wording and that it was implemented going forward."

Lise Guldberg,
Matas Translation Project Lead

Such a large influx of newly translated words also meant a need for more rigorous control over the Matas term consistency in the Matas termbase. Additionally, LanguageWire was able to provide Matas with the linguistic expertise to provide the essential content validation in Swedish and Norwegian that was required prior to launch and until an in-house team could be onboarded.

“LanguageWire really helped us meet our tight deadline and quickly upscaled the process. The technology helped us a lot."

Lise Guldberg,
Matas Translation Project Lead

The results

icon integration

The integration of LanguageWire's Connector for InRiver, has greatly enhanced the efficiency of handling multilingual communication projects. Creating significant improvements in time-to-market and resource savings.

icon experts

A dedicated team of language experts, with specialized industry knowledge, ensures enhanced outcomes and instills trust in the accuracy and coherence of brand content translations across various languages.
icon transparency

Enhanced transparency with increased communication and expanded services from LanguageWire’s project management and expert linguistic teams for improved transparency, understanding and management of translation projects.

Despite a challenging outlook both Matas and LanguageWire rose to meet the demands of the project and ensured that Matas successfully launched into the Swedish and Norwegian markets on time. The new Matas websites launched in January 2023 with a fully translated site. Matas and LanguageWire continue to work in successful collaboration to meet the Danish retailer's ongoing translation needs.

InRiver Connector

Simplify the process of creating multilingual content in InRiver by utilizing an integrated solution that automates the translation workflow. With just a few clicks, you can directly send your website and product catalogues, whether in part or in its entirety, directly from InRiver to LanguageWire.

Here are some key benefits you can gain from integrating and automating translation with the Connector:

  • Say goodbye to manual and time-consuming tasks.
  • Streamline workflows for creating multilingual content.
  • Tap into a vast network of over 7,000 language experts.
  • Centralize translation project management and enhance transparency.
  • Speed up your time-to-market.
  • Reduce costs, resource usage, and errors.

Interested?

Contact us to learn how your enterprise can benefit from more efficient language management solutions backed by advanced AI technology and language experts from your industry. Click on the link below if you would like to book a demo and see the connector in action:

Book a demo

How can we help you?

Your journey to a powerful, seamless language management experience starts here! Tell us about your needs and we will tailor the perfect solution to your enterprise.

Company

Ecosystem

Resources

Contact


Founded in 2000, LanguageWire offers a language management ecosystem enabling enterprises to engage and communicate with any audience across the globe through bespoke AI technology and human expertise. Pursuing its vision of making global communications smarter and more efficient, LanguageWire adapts solutions to customer needs, automates workflows, and delivers multilingual communication services within a secure infrastructure.

LanguageWire Ltd | Rivington House, 82 Great Eastern Street | EC2A 3JF | London, United Kingdom
Tel: +44 20 3630 0216 |  E-mail: contact@languagewire.com

Terms & Conditions     Privacy Policy     Email preferences     Cookies     © 2024 LanguageWire